About the role
AI summarisedThe Associate Executive, Insurance & Claims is responsible for managing motor insurance claims by guiding claimants, coordinating with internal and external stakeholders, and ensuring optimal claims recovery and defense to minimize company losses. This role involves handling accident reporting, explaining the claims process to customers, achieving KPI targets, liaising with workshops and third-party insurers, and collaborating with relevant departments to pursue claims. The position requires a Certificate or Diploma in General Insurance, at least two years of experience in motor insurance claims processing, and strong analytical, negotiation, and communication skills.
TransportOnsite
Key Responsibilities
- Manage accident reporting and explain claims process to customers, e.g. Bus Captain, Taxi/Private Hire Vehicle Hirer, Relief driver, etc.
- Exercise good claims management to achieve KPI target for claims result.
- Ensure company’s losses are recovered from third party or defend the claims from claimants arising for road accident.
- Arrange with workshop or relevant parties to liaise with third party insurers/workshops, solicitors, passengers on behalf of SMRT Buses / Strides Premier Fleet of Vehicles.
- Coordinate and liaise with the relevant departments in SMRT Buses / Strides Premier Fleet of vehicles or its other associates and agents in the pursuit of any claim.
Requirements
- Possess at least a Certificate or Diploma in General Insurance.
- Minimum 2 years’ experience in processing Motor insurance claims.
- Results-oriented and effective team player with an eye for details and business processes in a dynamic environment.
- Possess strong analytical skills to identify cause of problems & recommend solutions.
- Good negotiation, problem solving, and analytical skills.
- Possess excellent written and verbal communications skills.
- PC Skills: Proficient in Microsoft Windows, Word, Outlook and Excel.