Unified Communication Engineer

Key Responsibilities

• Requires specialized in depth knowledge and expertise in multiple UC technologies to provide innovative solutions, solve complex problems, and influence strategy and process.
• Technical SME for 2 or more disciplines/technologies and/or processes, Identify and execute continuous improvement projects for existing systems, Recommend architectural changes as perceived needs arise, Serve as single-technology workgroup lead for operational contractors
• Resolve more complex problem tickets, Identify and resolve problem level tickets, Respond and lead multiple system outages, Support cross functional initiatives as required
• Defines and develops IT project portfolio management compliance KPIs. Coordinates project portfolio reviews, resource planning, and vendor performance reviews.
• Conducts internal/external reviews and audits, collaborating on internal and external expectations. Coordinates resolutions of audit findings.
• Monitors and reports on core IT compliance processes, including project and program management methodology and documentation.
• Manages contingent workers for both project and support Services and project execution.
• Manage and support Microsoft Teams collaboration and voice platform, including Teams Rooms, Teams Phone, and voice integrations
• Troubleshoot and maintain voice infrastructure, including SIP, SBCs, gateways, QoS, and call flow analysis
• Support Crestron, Logitech, and BYOD-based meeting room environments globally
• Provide expert support across major platforms (Zoom, Webex, Google Meet) to ensure compatibility and best practices
• Own monitoring and alerting of UC environments using advance monitoring tools and industry BKM's