About the role
AI summarisedOperations and Customer Quality Engineer at Applied Materials responsible for ensuring product quality and customer satisfaction in semiconductor manufacturing. The role involves developing quality standards, analyzing operational data, driving continuous improvement, resolving customer escalations using 8D methodology, and collaborating with cross-functional teams to prevent quality issues. Requires 8-15 years of quality experience in industrial equipment, semiconductor preferred, with expertise in quality systems, statistical tools, and customer/supplier quality management.
EquipmentFull-timeQuality
Key Responsibilities
- Develops and applies quality standards in accordance with company and customer requirements
- Develops and conducts related tests to verify and improve Product Quality
- Gathers operational and test data and evaluates results
- Develops and uses procedures
- Prepares documentation for inspection/testing procedures
- Recommends corrective action for procedural, product, or process deficiencies
- Analyze operational data – extensive analysis with Excel (Pivot and VLOOKUP); Develop and implement recommendations
- Evaluates work methods, procedures and policies
- Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs
- Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary
- Read and interpret technical drawings and specification requirements
- Reduces qualification cycle time and cost while still meeting quality performance requirements
Requirements
- Bachelor's Degree – Mechanical/Electrical Engineering, Computer Science or related Engineering Technology
- Advanced Quality Certifications
- 8-15 Years of Quality function experience in general industrial equipment automotive, heavy engineering, medical etc. Semicon is preferred
- Drive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
- Microsoft Office applications (Excel proficiency required), Power BI
- Experience in high volume manufacturing environments
- Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
- Manage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
- Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools
- Undertake special projects as required
- Lead, Contribute and support continuous improvement activities
- Prepare and present reports at group meetings and internal customers
- Understanding of engineering drawings and manufacturing processes
- Ability to work in a diverse and dynamic environment
- Planning and prioritizing activities