Customer Order Specialist

Key Responsibilities

• Ensures customer satisfaction and contributes to ranking in Top 3 of supplier rating
• Manage daily spares and repair orders ensuring liaison with customers and repair stations, in due time
• Collects all spares and repair activity inputs for regional weekly reporting and invoicing (repair status and repair performance)
• Manage Spares and Repair Orders in SAP and any system in place, and update repair data files in preparation of weekly reporting and invoicing
• Processes Purchase Orders received from repair stations in SAP and Follow up repair progress status
• Monitors Spare Part stocks in Singapore and local repair stations, and liaises with Toulouse to ensure appropriate replenishments when required
• For his/her customers portfolio, manage warranty claims and chase outstanding payments to ensure to meet debt objective
• Apply strictly the commercial policy
• Catch any business opportunity from customers, being in daily interface with customers for operations
• Manage an adequate communication with customers in her/his portfolio and in due time, and escalate topics as needed to avoid any irritants from customers or close them in due time
• Ensure business continuity with local and Toulouse team