About the role
AI summarisedThe role is a mid-level Cloud Network Engineer position focused on supporting multi-cloud infrastructure operations, primarily on AWS with exposure to Azure and GCP. Responsibilities include cloud network monitoring, security hardening, ITIL-based incident management, compliance support, automation, and documentation within regulated government technology environments. The role requires hands-on experience with cloud services, scripting, container technologies, and strong soft skills for stakeholder collaboration and incident resolution.
ElectronicsFull-timeInformation Technology
Key Responsibilities
- Provide projects and operational support for Cloud Networks
- Support cloud operations predominantly on Amazon Web Services, with exposure to Microsoft Azure and Google Cloud Platform
- Monitor and maintain Cloud Network workload performance, availability, and ensure cloud network security baseline across cloud platforms
- Contribute to Cloud projects
- Resolve incidents and service requests related to Cloud Network via ITSM platforms (ServiceNow, Jira, etc.)
- Follow ITIL processes for Incident, Problem, Change, and Request Management
- Create and update tickets with detailed documentation and resolution steps
- Escalate complex issues to Level 2/3 engineers and track resolution progress
- Participate in Change Advisory Board (CAB) reviews and change implementations
- Maintain SLAs and ensure timely ticket resolution
- Execute CIS (Center for Internet Security) security remediations and hardening baselines
- Implement and review IAM permissions using IAM Access Analyzer and least privilege model
Requirements
- Description and Requirements
- Perform Vulnerability Management System (VMS) remediation based on scan findings
- Demonstrate basic knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)
- Familiarity with DevSecOps practices and tools used in Singapore Government technology stack (SHIP-HATS)
- Documentation & Knowledge Management
- Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
- Contribute to team knowledge base and continuous improvement initiatives
- Monitoring & Observability