About the role

AI summarised

This role is a Technology Services Consultant at Yokogawa, an industrial automation and technology company. The consultant delivers client value through projects, technical support, and training on process simulation technology solutions, serving as a bridge between sales, R&D, and customers.

IndustrialFull-timeGeneral

Key Responsibilities

Receive and process customer inquiries of process simulation technology solutions, and support customers through specialized technical or scientific applications, keeping in line with our quality KPIs.
Execute technology projects from start to finish, including tasks like: Gather and analyze data. Depending on application, relevant crude assay characterization or fluid characterization and integration into the model. Build and/or calibration of complex models. Configure and implement process or energy simulation solutions at client sites or remotely, such as monitoring systems or cloud-based solutions. Integration of models and solutions. Assist with project documentation creation as needed. Management of small projects.
Contribute to R&D tasks when needed (provide expert feedback, testing, among others).
Assist with documentation and demo case development.
Identify areas needing improvement, develop potential solutions.
Collaborate with Sales, team leader, and Commercial Services groups in proposal writing and project hrs. estimates.
Provide support to KBC marketing events; represent Company at industry conferences, present papers.
Communicate with Sales of new opportunities discovered during interactions with customers.
Provide software support for internal and external customers via email, phone and in person. Monitor customer tickets, identifying and resolving standard issues and escalating these to manager as appropriate.
Deliver advanced technology training courses, as requested by customer, or as part of a project, based on level of expertise on particular technology. Will also be expected to create material as needed.

Requirements

Bachelor's degree or Equivalent Level in Chemical / Process Engineering or related field.
Experience in resolution of diverse customer challenges and non-standard service requests.
Knowledge of refining/petrochemical processes with experience in modeling.
Plant or refinery operational experience is a distinct advantage.
Knowledge of process or energy simulation using commercial software.
Familiarity with one or more additional KBC software products is a distinct advantage.
Ability to work as a team member in complex technology areas.
Ability to manage complex workload.
Experience working in a global organization and with different cultures is an advantage.
Experience leading or mentoring junior staff.
Willingness to undertake international travel to visit clients.
Highly motivated with a good work ethic.
Proficiency in Mandarin is a distinct advantage to communicate with Chinese clients.
Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.
Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals.