SEA HR Operations Manager

Requirements

• **Experience and Expertise* 10 to 15 or more years of progressive HR experience with at least 5 years in a senior HR operations or HR shared services leadership role. Demonstrated expertise in benefits administration and total rewards operations across multiple SEA markets. Solid working knowledge of employment legislation and statutory requirements across SEA markets including Singapore, Malaysia, Indonesia, Philippines, Vietnam, and Thailand. Proven track record of designing and improving HR processes in a complex, matrixed, professional services or consulting environment. Experience managing contingent or non-traditional workforce models is an advantage. **Skills and Capabilities* Stakeholder gravitas — able to advise, influence, and push back with senior leaders, partners, and functional heads across cultures. People leadership — you build psychological safety, give direct feedback, and grow the people around you. Analytical precision — comfortable with data, dashboards, and building the case from evidence. Project management rigor — highly organized, deadline-driven, and able to manage multiple complex workstreams simultaneously. Collaborative by default, independent when needed — you know how to move things forward without being chased. **Systems and Tools* Confident user of HRIS platforms, with Workday preferred; able to extract, clean, and interpret HR data. Proficient in Microsoft Office 365, particularly Excel and PowerPoint for executive reporting. Comfortable with digital collaboration tools such as Slack, Teams, Egnyte, and Zoom. Genuine interest in HR technology and AI-enabled process improvement. Who You'll Work With You will sit within the SEA People team and report directly to the SEA BST HR & HR Ops Director. Your day-to-day will connect you across BCG Partners, MDPs, and BST Functional Leaders across all six SEA markets; AP HR for alignment on regional and global policy; Finance and Legal for risk management, compliance, and benefits governance; Specialty Business HR counterparts for operational integration; and external vendors and statutory bodies for benefits administration and regulatory reporting. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E Verify Employer. Click here for more information on E-Verify.