About the role

AI summarised

Seeking an experienced Operations and Customer Quality Engineer to drive quality standards, conduct in-depth failure analysis, and lead continuous improvement initiatives for hardware manufacturing customer experience. This role involves close collaboration with cross-functional teams to resolve complex customer escalations and enhance product reliability.

EquipmentOnsiteQuality

Key Responsibilities

Develop and apply quality standards in accordance with company and customer requirements, conducting tests to verify and improve product quality.
Analyze operational and test data using advanced Excel techniques (Pivot, VLOOKUP) to develop and implement corrective action recommendations.
Drive customer escalation resolution by leading Root Cause Analysis (RCA), Containment, Corrective Action, and Process Improvements using the 8D discipline format.
Monitor field customer product performance to proactively identify issues, allowing for early investigation and mitigation.
Conduct Quality Post-Mortem reviews on current and older products to document lessons learned and drive improvements into the next generation portfolio.

Requirements

Bachelor's Degree in Mechanical/Electrical Engineering, Computer Science, or related Engineering Technology.
5-8 Years of Quality function experience in general industrial equipment, automotive, heavy engineering, or medical fields (Semiconductor preferred).
Proven ability to drive investigations using 8D/SCAR Root Cause Analysis and implement Corrective Actions.
Proficiency in quality methodologies including FMEA, DMAIC, and statistical tools (Pareto, Control charts).
Advanced proficiency in Microsoft Excel is required; Power BI experience is beneficial.
Experience working within high-volume manufacturing environments.
Demonstrated ability to manage and coordinate customer PPM against supplier PPM, including problem-solving timelines.
Strong understanding of Quality systems like ISO9001, APQP, and PPAP.