About the role
AI summarisedThe Train Service Controller (Trains) ensures safe and efficient train operations on the North-South & East-West Line by regulating service, managing communication during disruptions, and coordinating track access. The role requires working rotating shifts, including weekends and public holidays, and demands strong interpersonal skills, resilience under pressure, and sound decision-making. It is a junior-level operations role within SMRT’s rail control centre focused on real-time service delivery and stakeholder communication.
TransportOnsite
Key Responsibilities
- Regulate train service in an efficient and safe manner
- Ensure information flow and communication are executed promptly and accurately
- Handle fault reporting and processing of track access activities
- Disseminate delay and disruption information to all stakeholders promptly and accurately
- Work on 3 rotating shifts, including duties on weekends and public holidays
Requirements
- Diploma in Engineering or equivalent
- Good interpersonal and communication skills
- Ability to work independently and in a team environment with diverse backgrounds
- High motivation and ability to work under pressure
- Capability to handle stress
- Strategic thinking and systematic analysis for sound and safe decisions