About the role
AI summarisedThe Assistant Station Manager supports the day-to-day operations of LRT stations in a fast-paced, customer-facing environment. Responsibilities include ensuring safety, delivering excellent customer service, responding to incidents, conducting patrols and equipment checks, managing train operations, and supporting continuous improvement. The role requires a NITEC in Engineering, willingness to work rotating shifts, and strong interpersonal and organizational skills.
TransportOnsite
Key Responsibilities
- Ensure delays and incidents are responded promptly and handled appropriately
- Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith
- Support station operations and requirements
- Provide excellent commuter-centric customer service at station
- Conduct security patrol within station premises
- Conduct checks to ensure station equipment are in good working condition
- Respond to alarm status promptly e.g. fire alarm, ESP, etc.
- Perform crowd control to facilitate the movement of commuters at station concourse and platforms
- Carry out first-line recovery of trains, station and trackside equipment
Requirements
- NITEC in an Engineering discipline
- Able to work on three rotating shift including weekends and public holidays
- Candidate with no experience are welcomed to apply
- Basic computer literacy
- Customer-service oriented
- Likes to work with people of all levels
- Committed and has passion for work
- Positive and open mind-set
- Meticulous and alert
- Ability to take initiative to make changes for better organization efficiency and effectiveness
- Ability to work independently and be a good team player
- Ability to work under stress and pressure
- Ability to communicate effectively and clearly
- Effective interpersonal skills
- Proficient in English and preferably in one other official language