About the role

AI summarised

Director, Account Technologist for Packaging at Applied Materials, a global leader in semiconductor equipment. This role involves resolving complex field process issues, managing customer demos, and driving technology development and transfer. The director serves as a customer expert, defines product strategy, and forms strategic partnerships to evaluate new technologies.

EquipmentFull-timeEngineering

Key Responsibilities

Resolves unusually complex field process issues utilizing systematic troubleshooting methodology generally involving multiple processes.
Create a mechanism to communicate issues, track progress and pull resources from multiple business units and/or functions.
Uses sound statistical techniques like and problem solving methodologies DOEs (Design of Experiment) to quickly determine root cause and action plans.
Communicates learnings from this portion to rest-of-world to strengthen the product packages.
Provides oversight of customer demos, including defining demo conditions and analyzing results.
Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT's product and technical reputation.
Works with business unit in technology development and transfer to customers including customized process development.
Plans unit process sequence based on customer requirements.
Negotiates process specifications and service offerings with customers.
Takes ownership of delivering the required solution to the customers that meets specification.
Serves as the customer expert across a broad range of unusually complex products.
Plays a key role in defining product strategy and identifying gaps.

Requirements

Demonstrates broad and comprehensive understanding of different systems, theories and practices.
Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions.
Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy.
Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment.
Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business.
Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times.