About the role
AI summarisedA Process Support Engineer at Applied Materials provides on-site customer support for semiconductor process equipment, troubleshooting issues, optimizing processes, and improving tool uptime and yield in a cleanroom environment. The role involves working closely with customers and internal teams to develop advanced processes for semiconductor chips.
EquipmentFull-timeEngineering
Key Responsibilities
- Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
- Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices
- Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
- Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
- Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust
- Apply your growing knowledge of best practices to offer a new perspective using existing solutions
- Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements
Requirements
- Bachelor's degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
- 4–7 years of experience in the semiconductor process (Hybrid Bonding/ Advanced Packaging is highly preferred)
- Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders