Jobfoundry
Jobfoundry
Deloitte

T&L: Digital Transformation Assistant Manager

Deloitte
BusinessSingapore, Singapore, SGFull-time6 days ago
Apply Now

About the role

AI summarised

This is a Digital Transformation Assistant Manager role at Deloitte, a global professional services firm. The role involves managing client onboarding onto digital platforms, driving adoption through change management, and leading training sessions. It requires strong stakeholder management, process improvement, and project coordination skills.

BusinessFull-timeDirect Tax

Key Responsibilities

  • Manage end-to-end process for onboarding clients/Deloitte teams onto digital platforms (include setup, management of platforms, support, queries, feedback and others) to ensure successful project delivery with good user experience
  • Grasp a strong understanding of business processes and learn new digital features, platforms and tools or conduct process review to resolve business issues
  • Drive adoption to using digital platforms via change management initiatives (i.e. stakeholder management, communication, resistance management, training and coaching)
  • Present and facilitate impactful proposal, training and engagement sessions for both Deloitte teams and clients
  • Drive continuous improvement initiatives and contribute to process optimization

Requirements

  • Bachelor's degree from an established University
  • At least 5 years of experience in strong communication and stakeholder management
  • Prior exposure to tax-related processes and/or IT digital projects is an advantage
  • Excellent problem-solving, change management with process improvement knowledge and project management/coordination with strong implementation skills, adhering to timelines
  • Strong interpersonal, communication and presentation skills in engaging clients and stakeholders across all levels and ability to conduct client proposals, trainings and large-scale engagement sessions with >100 audience
  • Highly detail-oriented, adaptable to changes, and user-centric with a strong 'continuous improvement' mindset
  • Fast responsiveness with ability to work independently and collaboratively with various teams while managing multiple priorities
  • Keen interest in learning, using various digital platforms, tools and continuously exploring new features within existing tools
  • Basic knowledge of SharePoint Online and Microsoft Excel (e.g., VLOOKUP, Pivot Tables, Power Query)