About the role
AI summarisedIT Support Engineer providing on-site and remote technical assistance, deploying and maintaining client computer systems, and managing IT assets. Requires 2-3 years experience, knowledge of Windows OS, AD, Office 365, and willingness to work night shifts in East Singapore.
BusinessFull-time
Key Responsibilities
- Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
- Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
- Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
- Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients' needs
- IT asset management and other adhoc duties as assigned
Requirements
- Knowledge of ITSM or ITIL will be an added advantage
- Good knowledge of Windows OS, AD, Office 365
- 2-3 years of relevant working experience, preferably from SI environment
- Strong problem solving skills and positive attitude
- Good coordination and communication skills with internal and external customers
- Able to work independently with minimum supervision
- Excellent customer management skills
- Entry level candidates are welcomed to apply
- Living in East side of Singapore
- Okay for Shift Schedule
- Willing to do Night Shift