About the role
AI summarisedThe Service Ambassador (Part-Time) role at Sentosa Express involves providing customer service and operational support to guests using the Sentosa Express monorail system. Responsibilities include assisting passengers, managing ticketing and boarding processes, ensuring safety compliance, and maintaining a positive guest experience. The role is customer-facing and requires strong interpersonal skills, reliability, and the ability to work in a fast-paced transit environment.
TransportOnsite
Key Responsibilities
- Assist passengers with boarding and alighting from the Sentosa Express monorail
- Provide information and guidance to guests about Sentosa Island attractions and services
- Manage ticket validation and fare collection processes
- Monitor platform safety and crowd control during peak hours
- Respond to guest inquiries and resolve service issues promptly
- Ensure compliance with safety regulations and emergency procedures
- Maintain cleanliness and orderliness of station areas
- Support operational staff during disruptions or special events
- Report incidents, hazards, or equipment malfunctions to supervisors
Requirements
- Minimum secondary education or equivalent
- Prior experience in customer service, hospitality, or retail preferred
- Strong verbal communication and interpersonal skills
- Ability to stand for extended periods and work in outdoor conditions
- Proficiency in English; additional language skills are an advantage
- Basic numeracy skills for handling cash and transactions
- Willingness to work flexible hours, including weekends and public holidays
- Positive attitude and guest-focused mindset
- Ability to work effectively as part of a team
- Basic understanding of safety and emergency procedures in public transport
- Reliability, punctuality, and strong work ethic
- No prior monorail or rail experience required — training will be provided
- Must be legally eligible to work in Singapore
- Physically fit to perform duties involving walking, standing, and light lifting