About the role
AI summarisedThis is an IT Support role at Satair, an Airbus company in the aviation industry. The position involves providing technical support to colleagues, managing IT incidents and service requests, maintaining PC environments, and ensuring asset management and compliance. The role requires a bachelor's degree or equivalent experience, ITIL Foundation certification, and broad IT knowledge.
AerospaceFull-timeGeneral
Key Responsibilities
- Supporting your colleagues with IT Incidents and Service Requests
- Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
- Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
- Purchase equipment and ensure asset management is done according to our processes
- Ensure that IAM activities are done with proper attention and care
- Capture and share knowledge through written Knowledge Articles
- Work closely with the different Service Desks within the organization of Airbus
- Ensure that users get technical problems resolved as soon as possible
- Ensure that users are running on a stable and supported PC environment
- Ensure that Satair has a stable and updated user platform that fits the overall business requirements
- Manage client software composition and version through official tools
- Monitor automatic jobs and resolve or escalate any issues
Requirements
- Bachelor's Degree or 1+ years experience within IT Support
- ITIL Foundation certified
- Written skills that demonstrates structure
- Broad understanding of IT (hardware, software, network, communication)
- Experience or understanding in network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
- Experience or understanding in printer troubleshooting and Print Management
- Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
- Experience with writing documentation, which will be required when writing Knowledge Articles