About the role
AI summarisedThe VP, Integrated Operations Command Centre Lead oversees the command center for corporate real estate services at a bank, managing facilities operations, incident response, and vendor coordination to ensure workplace safety and efficiency.
BusinessFull-timeGeneral
Key Responsibilities
- Lead the Integrated Operations Command Centre (IOCC) to monitor and manage real estate operations across the bank's portfolio.
- Oversee incident management and escalation procedures for facilities-related issues.
- Coordinate with vendors and internal stakeholders to ensure timely resolution of operational disruptions.
- Develop and implement standard operating procedures for command center operations.
- Provide real-time reporting and analytics on facility performance and incidents.
- Manage a team of command center operators and shift supervisors.
- Ensure compliance with health, safety, and security protocols within the command center.
- Drive continuous improvement initiatives to enhance operational efficiency and service quality.
Requirements
- Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field.
- Minimum 10 years of experience in facilities management, operations, or command center leadership.
- Proven experience in managing a 24/7 command center or similar operations environment.
- Strong knowledge of building management systems (BMS) and incident management tools.
- Excellent leadership and team management skills.
- Ability to make quick decisions under pressure and manage multiple priorities.
- Strong communication and stakeholder management skills.
- Experience in the banking or financial services industry is preferred.
- Certification in facilities management (e.g., CFM, FMP) is a plus.
- Knowledge of health, safety, and environmental regulations.