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Applied Materials

Unified Communication Engineer

Applied Materials
Equipment EngineeringSingapore,SGPOnsitePosted 5 months ago
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About the role

AI summarised

As a Unified Communications Engineer at Applied Materials, you will be a key player in ensuring the reliability and modernity of our global communication ecosystem. You will leverage deep technical expertise to provide innovative solutions, troubleshoot complex issues across various UC technologies, and drive continuous improvement projects.

EquipmentOnsiteInformation Technology

Key Responsibilities

  • Serve as a Technical Subject Matter Expert (SME) for multiple UC disciplines, identifying and executing continuous improvement projects for existing systems.
  • Resolve complex problem tickets and lead responses during multiple system outages across the UC environment.
  • Manage and support Microsoft Teams collaboration and voice platform, including Teams Rooms, Teams Phone, and voice integrations.
  • Troubleshoot and maintain critical voice infrastructure components such as SIP, SBCs, gateways, QoS, and call flow analysis.
  • Provide expert support across major platforms including Zoom, Webex, and Google Meet to ensure compatibility and best practices.
  • Monitor and alert on UC environments using advanced monitoring tools, while evaluating and implementing emerging technologies to enhance reliability.
  • Develop comprehensive documentation and training materials for both IT staff and end-users.
  • Collaborate with vendors and global teams to manage rollouts and resolve complex technical issues.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 10+ years of experience in Unified Communications roles.
  • Deep understanding and practical knowledge of Microsoft Teams, Teams Rooms, and Teams Phone.
  • Strong technical knowledge of SIP, SBCs, voice gateways, and enterprise voice design principles.
  • Proven experience with meeting room AV solutions including Crestron, Logitech, and BYOD setups.
  • Familiarity with UC monitoring tools and root cause analysis methodologies.
  • Strong documentation, project management, and cross-functional communication skills.