About the role
AI summarisedThe Service Controller in the Bus Operations Control Centre oversees daily bus operations to ensure efficient and reliable service. This includes managing fleet systems, monitoring bus headways, handling incidents, supporting bridging bus services, and assisting with lost and found. The role requires coordination with team members, adherence to schedules, and accurate record-keeping during shifts.
TransportOnsite
Key Responsibilities
- Work with Service/Chief Controller in managing the Common Fleet Management System (CFMS) and in-house telematics system
- Ensure bus services achieve standards and operate with no bunching and excessive early arrival
- Ensure Bus Captains adhere to scheduled timing
- Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT)
- Assist Bus Captains in handling real-time incidents
- Ensure that all events and decisions for the allocated services during the shift are recorded down
- Provide support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations
- Assist customer service team for lost and found items
Requirements
- Minimum Diploma in any field
- Prior customer service working experience would be beneficial
- Experience in the public transport network would be advantageous
- Candidates must be willing to work at Jurong West area
- Technical skills include: Microsoft Office
- First aid will be advantageous
- Great communication skills
- Problem solving skills
- Able to work in a fast-paced environment
- Stress resilient
- Able to function in a team and as an individual
- Candidates who are bilingual will be advantageous
- Able to commit to shift hours