About the role
AI summarisedService Engineer role at Roche Diagnostics in Singapore, responsible for installation, maintenance, and troubleshooting of diagnostic instruments across Core Lab, Molecular Lab, and Pathology Lab. The role involves field service support, customer relationship management, and ensuring high system uptime for reliable patient care.
BiopharmaFull-timeGeneral
Key Responsibilities
- Perform installation, preventive maintenance, and troubleshooting of diagnostic instruments
- Diagnose and resolve technical issues efficiently to minimise system downtime
- Provide timely, professional, and customer-focused field service support
- Build strong relationships with customers by understanding their needs and ensuring a positive service experience
- Work closely with healthcare professionals to ensure high system uptime and reliability
- Deliver high-quality after-sales service and proactively identify opportunities to improve customer satisfaction
Requirements
- Diploma or higher in Electronics, Mechatronics, or related field is preferred
- At least 2 years of experience in field service / technical support is preferred
- Fresh graduates are welcomed to apply
- Experience with clinical or laboratory instruments is a plus
- Strong analytical and problem-solving skills with the ability to troubleshoot independently in the field
- Good communication skills and a customer-centric mindset
- Possess a valid Class 3 driving license; role requires use of a personal vehicle (transport allowance provided)
- Willingness to travel within Singapore, with flexibility to support after office hours and occasional weekends as part of field service responsibilities
- This role requires a 7/24 standby rotational basis due to the job nature