About the role
AI summarisedThe role is a guest service officer in the hospitality industry, responsible for providing excellent customer service and handling guest inquiries and requests.
BusinessFull-timeGeneral
Key Responsibilities
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Respond to guest inquiries and resolve complaints promptly
- Coordinate with housekeeping and maintenance for guest requests
- Maintain a clean and organized lobby area
- Provide information about hotel facilities and local attractions
Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Proficient in basic computer applications
- Fluent in English; additional languages are a plus