About the role
AI summarisedSenior Officer in chargeback operations at a leading bank, responsible for analyzing chargeback scenarios, processing requests, providing administrative support, and ensuring accuracy within service level agreements. The role involves managing customer feedback, improving productivity and risk controls, and supporting digitization efforts.
BusinessFull-timeGeneral
Key Responsibilities
- Analyzing of various chargeback scenarios
- Processing of chargeback request
- Provide operations support on administrative task and projects eg data entry and documentation handling
- Complete all requests with accuracy and within the agreed Service Level Agreement
- Manage and resolve customers' and business units' feedback/complaints and queries promptly
- Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
- Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Requirements
Requirements were not listed in the extracted data for this post.