About the role
AI summarisedThe role is an Executive, Guest Service position in the hospitality industry, responsible for ensuring exceptional guest experiences and managing guest relations.
BusinessFull-timeGeneral
Key Responsibilities
- Greet and welcome guests upon arrival
- Handle guest check-ins and check-outs efficiently
- Respond to guest inquiries and resolve complaints promptly
- Coordinate with other departments to fulfill guest requests
- Maintain accurate guest records and billing information
- Provide information about hotel facilities and local attractions
- Ensure lobby and front desk area are clean and organized
- Assist with concierge services as needed
Requirements
- Previous experience in guest service or hospitality
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks in a fast-paced environment
- Proficiency in hotel management software
- Strong problem-solving abilities
- Flexibility to work shifts, including weekends and holidays
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; additional languages are a plus