About the role
AI summarisedYokogawa, a leader in industrial automation and measurement technology, seeks a dynamic Technology Services Consultant to join their global team. This role is crucial for client value delivery through projects, technical support, and training, bridging the gap between sales, R&D, and customers to drive innovation in critical industries.
IndustrialOnsite
Key Responsibilities
- Provide technical support for internal and external customers via email, phone, and in-person interactions.
- Monitor customer tickets, resolving standard issues and escalating complex matters to management as needed.
- Execute technology projects from start to finish, including data gathering, model building/calibration, and solution configuration.
- Configure and implement process or energy simulation solutions at client sites or remotely, including monitoring systems and cloud-based solutions.
- Contribute to R&D tasks by providing expert feedback, testing, and assisting with documentation/demo case development.
- Collaborate with Sales teams on proposal writing and project hour estimates.
- Represent the company at industry conferences and support marketing events.
Requirements
- Ability to manage a complex and varied workload.
- Proven ability to provide advanced product information and respond to complex customer inquiries regarding the company's portfolio.
- Experience working within a global organization and with diverse cultures is advantageous.
- Strong problem-solving skills to address customer escalations promptly.
- Willingness to undertake international travel to visit clients.
- Highly motivated with a strong work ethic.