Manager, System Analyst and Project Support

Key Responsibilities

• Collate and analyze statistics of systems used within Retail Credit Management (RCM) regionally.
• Support all projects RCM is involved in.
• Draft relevant system documents such as BRDs and FSDs.
• Ensure system governance is adhered to, and audit ready documents are maintained.
• Responsible for all system related enhancement for CMC and all other systems.
• Lead, coordinate, and provide necessary support including UAT testing and support for project implementation between users and IT.
• Manage CMC collection strategy rule change and provide pre and post implementation support for users.
• Initiate process reengineering/streamlining/automation of current workflow for existing process and enforce proper control process for critical items.
• Identify gaps in existing business and IT processes, recommend and execute implementable solutions to address the issues.
• Liaise with all internal and external partners, providing ongoing support as required to the Group Credit Retail.