About the role
AI summarisedJoin Applied Materials, a global leader in materials engineering solutions, to drive material innovation by providing expert product support for cutting-edge semiconductor and display manufacturing equipment.
EquipmentOnsiteEngineering
Key Responsibilities
- Develop new procedures and Best Known Methods (BKMs) for servicing new products and contribute to the FMECA process.
- Participate in or own first chamber Build & Test in Apps lab, resolving issues and collaborating with Engineering on identified problems.
- Partner with Quality & Reliability (Q&R) to review and address Top Field Issues, participating in or owning the CAPA process and conducting Failure Analysis (FA) when necessary.
- Develop and document procedures for product installation (start-up), retrofitting, and maintenance through Technical Product Manuals.
- Create new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides as needed.
- Develop initial training packages for new products and train Customer Engineers, Process Engineers, and Technical Product Support staff before ELS Shipments.
Requirements
- More than 5 years of relevant experience in the semiconductor industry.
- Excellent communication and interpersonal skills.
- Ability to liaise confidently with internal and external stakeholders of various seniorities.