About the role
AI summarisedSenior Officer in chargeback operations at a leading Asian bank, responsible for analyzing chargeback scenarios, processing requests, and providing operational support. The role involves managing customer queries, improving productivity and risk controls, and supporting digitization efforts.
BusinessFull-timeGeneral
Key Responsibilities
- Analyze various chargeback scenarios
- Process chargeback request
- Provide operations support on administrative task and projects e.g. data entry and documentation handling
- Complete all requests with accuracy and within the agreed Service Level Agreement
- Manage and resolve customers' and business units' feedback/complaints and queries promptly
- Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
- Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Requirements
Requirements were not listed in the extracted data for this post.