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Jobfoundry
Google

Customer Engineering Manager, Global System Integrators, Google Cloud

Google
BusinessSingaporeFull-time4 weeks ago
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About the role

AI summarised

This is a Customer Engineering Manager role at Google Cloud, responsible for leading a team of Customer Engineers to drive cloud transformation for customers, with a focus on Global System Integrators in the APAC market. The role involves technical leadership, sales partnership, and operational excellence to accelerate workload migration and value realization.

BusinessFull-timeGeneral

Key Responsibilities

  • Lead a team of Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
  • Foster customer partnership and provide thought leadership related to cloud, cross-pillar solutions, and expansion opportunities to drive technical wins.
  • Partner with sales leadership to define technical go-to-market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones, through planning stages, determine alignment, coverage and staffing needs.
  • Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
  • Work cross-functionally across Google, partners, and your team to resolve technical roadblocks.

Requirements

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience working with Global System Integrators (GSIs) within the APAC market.
  • Experience with leadership (e.g., people management, team lead, mentorship, coaching).
  • Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
  • Experience with technical conversations, demos, prototyping, or workshops with customers.
  • Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
  • Experience with driving joint GTM motion with global system integrators.
  • Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
  • Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management).
  • Experience engaging with and presenting to executive leaders (e.g., delivering compelling messages, strategic questions, leading conversations that drive accelerated value realization).
  • Experience driving delivery and consumption plans for complex, cross-pillar cloud solutions.