About the role
AI summarisedSenior Manager, Team Lead for B2B Applications at an airport/aviation organization. Responsible for leading digital service transformation, defining strategy for B2B enterprise applications, driving business case development, overseeing solution delivery and operations, managing vendor partnerships, and championing best practices. Requires at least 8 years of experience leading large-scale IT environments, deep technical expertise in enterprise architectures, and hands-on familiarity with modern development practices.
BusinessFull-time7003
Key Responsibilities
- Define and Execute Strategy: Develop the master plan and roadmap for B2B digital enterprise applications, ensuring alignment with organisational goals.
- Lead the deployment of digital platforms and services that enhance operational efficiency and deliver superior user experiences.
- Drive Business Case Development: Partner with internal and external airport stakeholders to identify needs, build robust business cases, and justify investments based on ROI, service-level commitments, and customer experience improvements.
- Lead Solution Delivery and Operations: Collaborate with internal technical teams and external vendors to design, implement, and sustain enterprise IT solutions.
- Ensure system availability, performance, and operational excellence across all deployed platforms.
- Governance and Change Management: Oversee change management processes, ensuring solutions meet technical, functional, security, and performance requirements.
- Maintain compliance with organisational standards and regulatory obligations.
- Vendor and Partner Management: Manage vendor relationships to ensure timely support, maintenance, and adherence to SLAs.
- Drive accountability and alignment with shared objectives, fostering a culture of continuous improvement.
- Champion Best Practices and Methodologies: Promote industry best practices in IT service management and agile delivery.
- Innovation and Continuous Improvement: Stay abreast of emerging technologies and trends to shape future strategies.
- Advocate for modern architectures, automation, and scalable solutions that support evolving business needs.
Requirements
- Degree in Information Systems, Computer Science, Systems Engineering, or related discipline.
- At least 8 years' experience leading large‑scale, business‑critical IT environments across multiple enterprise stakeholders, covering solution delivery, integration, and operational support for complex B2B platforms, with proven application of AI/ML to enhance capabilities, automate processes, strengthen security, and improve user experiences.
- Proficiency in architecting and implementing enterprise-grade solutions (SOA, microservices, API gateways, mobile frameworks).
- Strong understanding of cybersecurity principles, identity and access management, and compliance standards.
- Hands-on experience with modern development practices—CI/CD pipelines, containerisation, automated deployments, and cloud-native architectures.
- Strong analytical, project management, and communication skills, with the ability to lead cross‑functional teams and manage complex projects.
- Skilled in translating AI concepts into practical, value‑driven solutions and guiding teams in integrating AI capabilities into existing platforms, supported by excellent verbal, written, and presentation abilities for effective stakeholder engagement.
- Certifications such as PMP, ITSM, CITPM, CSPO, or CSM are highly valued.
- Familiarity with Java, JavaScript, Python, React Native, Node.js, and cloud technologies.
- Visionary mindset, integrity, collaborative approach, and ability to build high-performing teams.