About the role
AI summarisedCustomer Support Engineer at KLA, a semiconductor equipment company, responsible for field service activities including troubleshooting, repairing, and maintaining complex equipment at customer wafer fab facilities. The role involves installation support, customer training, and coordination to minimize downtime.
EquipmentFull-timeGeneral
Key Responsibilities
- Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
- Resolve installation and upgrading problems.
- Coordinate equipment schedule to minimize system downtime.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
- Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
Requirements
- Bachelor's Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering
- Good interpersonal/communication skills in understanding customer needs.
- Shows initiative and can work independently.
- Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)