About the role

AI summarised

The Sr Customer Operations Manager at GE Aerospace leads lean transformation initiatives across Asia Pacific, South Asia, and Greater China, driving process improvements to enhance aircraft availability and customer satisfaction. The role involves coaching teams, managing cross-functional projects, establishing governance frameworks, and building strong customer and internal stakeholder relationships to deliver measurable operational gains.

AerospaceOnsite

Key Responsibilities

Champion lean culture: Coach, drive, and lead lean behaviors, principles, and practices to build a culture of continuous improvement
Lead improvement projects: Coach and lead process improvement initiatives aimed at improving business performance, reducing employee burden, and delivering exceptional customer impact
Own regional project execution: Lead and own the execution of prioritized projects across Asia Pacific, South Asia, and Greater China, influencing both customer and GE/CFM teams to deliver measurable, quantified improvements in aircraft availability
Establish governance: Follow and update a repeatable governance and project management framework for customer Kaizen events and keep leadership aligned and informed through existing operating rhythms

Requirements

Master's degree in engineering or STEM Majors (Science, Technology, Engineering and Math)
Minimum 15 years of experience
Hands-on experience with Lean Transformation, Principles & Tools, preferably in a transactional environment
Proven experience in teaching, coaching, practicing, and applying lean methods
Demonstrated bias for action with ability to manage multiple priorities under tight deadlines
Problem solver: analytical-minded, challenges existing processes, critical thinker
Ability to influence without direct authority
Experience with data analysis and reporting tools to monitor performance metrics, identify trends, and measure the effectiveness of improvement initiatives
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborator