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Jobfoundry
Lenovo

[LPS] Associate IT Project Manager

Lenovo
ElectronicsSINGAPORE, Central Singapore, SingaporeFull-time3 months ago
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About the role

AI summarised

The role is for an experienced Service Delivery Manager focused on process excellence and continual service improvement in IT service delivery. The position involves managing end-to-end IT services across hybrid environments, driving process optimization, automation, and compliance with ITIL, ISO, and Six Sigma standards. The manager will lead service reviews, stakeholder communication, and governance while ensuring adherence to SLAs and KPIs.

ElectronicsFull-timeInformation Technology

Key Responsibilities

  • Own end-to-end delivery of IT services across infrastructure and cloud environments.
  • Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
  • Lead incident, problem, change, and service request management in line with ITIL best practices.
  • Act as the primary escalation point for service delivery issues and client concerns.
  • Conduct regular service reviews, performance reporting, and stakeholder updates.
  • Oversee resource and capacity management to meet current and forecasted demand.
  • Identify process gaps, inefficiencies, and control weaknesses across IT service operations.
  • Perform root cause analysis (RCA) on recurring incidents and service failures.
  • Benchmark existing processes against ITIL, ISO 9001, and ISO/IEC 20000 standards.
  • Recommend and prioritize process improvement initiatives based on impact and risk.
  • Develop and maintain AS-IS and TO-BE process maps for IT service management processes.
  • Define process workflows, RACI models, controls, KPIs, and handover points.

Requirements

  • 8+ years in IT service delivery, service management, or operations roles.
  • Proven experience managing services in hybrid infrastructure environments (cloud, on-prem, data center).
  • Demonstrated experience in process improvement, CSI, and ITIL implementation.
  • Strong practical knowledge of ITIL practices: Incident, Problem, Change, Service Request, Continual Service Improvement.
  • Working knowledge of Six Sigma / Lean methodologies (DMAIC).
  • Experience aligning IT processes with ISO 9001 and ISO/IEC 20000 standards.
  • Good understanding of cloud and infrastructure environments (AWS, Azure, VMware, Hyper-V, etc.).
  • Familiarity with ITSM tools, automation workflows, and monitoring/reporting dashboards.
  • Ability to translate service and process requirements into tooling and automation use cases.
  • ITIL Foundation Certification (mandatory).
  • ITIL Intermediate / Managing Professional (preferred).
  • Six Sigma Yellow or Green Belt (preferred).
  • ISO 9001 Internal Auditor / Practitioner (preferred).
  • ISO/IEC 20000 Foundation or Practitioner (preferred).