About the role
AI summarisedThe Supplier Manager Customer Operations role at Airbus involves managing supplier support agreements (SSC/GCP) between Airbus and its airline customers. The jobholder resolves customer queries, manages customer relationships, and ensures supplier performance and adherence to contractual requirements. This role requires a 5-year degree in engineering or business, at least 5 years of experience in similar activities, and skills in supplier management, customer services, and project management.
AerospaceFull-timeGeneral
Key Responsibilities
- Resolve all Customer queries related to contractual supplier management (via SSC/GCP) for a given portfolio of suppliers within the defined time scale by interfacing and negotiating with the supplier and/or relevant Airbus departments (SI, SC, P,…). Qualify and record queries in Customer Relationship Management tool.
- Conduct regular visits to main Customers
- Contribute to supplier adherence to Airbus contractual requirements or standards for customer queries.
- Ensure supplier follow-up towards airlines for low rating scores and negative comments.
- Contribute to briefs for supplier / customer senior management meetings. Contribute to best practice/FAQ for customer queries and suggest improvement actions within supplier management or other Airbus departments.
- Manage the customer relationship for key customers with respect to supplier management, including communications on: supplier improvement plans, supplier performance KPIs, rating results, SIM (Support Improvement Meeting) commitments, and CSIP (Customer Services Improvement Program) improvement initiatives.
- Provide brief on supplier issues for airline senior management meetings.
- Create network with customer-facing counterparts at Airbus (Customer Support Director, Satair Account Director, Program Director, Field representatives …) to ensure airlines supplier management needs are captured and covered.
- Participate in Material Readiness Conference (MRC) for strategic customers and present the SSC, corresponding Tools (ie VIM, SPSA)
- Contribute to the development of the long term supplier improvement plan managed by SOP commodity teams / performance teams by providing recommendations based on recurrent customer issues.
- Propose and lead improvement projects within the context of the supplier support management – operations team related to customer feedback (CSIP) and process improvement.
- Active contribution to organize and participate to regional events/conferences with airlines/suppliers as required (SIM, SPSA, Training)
Requirements
- 5-year degree in engineering and/or Business school
- Good presentation skills
- You are recognized for your leadership skills and assertiveness
- You enjoy working in a team and have excellent communication skills
- Good personal organization
- Stress resistance
- Proactive
- Autonomous
- English negotiation level, written and spoken
- Able to work in a different culture environment
- This role involves occasional travel for business and as such the jobholder must be able to travel accordingly
- At least 5 years of experience in similar activities which has allowed you to acquire knowledge in: Airlines business & operations, Customer services, Supplier management/contract management, Project management, Communications & negotiation skills
- This job requires an awareness of any potential compliance risks and a commitment to act with integrity