About the role

AI summarised

Systems Process Specialist at Roche, a pharmaceutical company, responsible for providing 24x7 on-call support for manufacturing applications, managing incidents, and collaborating with global IT teams to improve business processes and IT systems.

BiopharmaFull-timeGeneral

Key Responsibilities

Act as the primary Single Point of Contact (SPOC) for site stakeholders, providing critical 24x7 on-call rotational support (on-site or remote) to troubleshoot high-priority manufacturing applications.
Spearhead end-to-end incident management, maintaining close coordination and communication with end users and site business stakeholders during major P1/P2 incidents.
Collaborate with the global IT team across different locations and time zones, supporting and monitoring the quality of IT service ticket closures, validating resolution proposals, and performing necessary testing.
Support new IT initiatives, product/system rollouts, and Go-Live events at the site, ensuring adherence to Roche's IT quality policies and SOPs.
Support the application/system lifecycle, acting as a subject matter expert on IT technical requests during GMP audits and planned/unplanned events.

Requirements

You hold a BS or higher degree in Chemical Engineering, Electrical Engineering, Computer Science/Engineering, Business Administration or an equivalent degree with 2-5 years of relevant work experience in the pharmaceutical industry or IT/OT fields.
You have solid experience with either SAP (ERP, S/4 HANA) and EWM (e.g., Plan to Delivery Product, Plan to Retire Asset) or Pharmaceutical manufacturing processes.
Experience with MES (e.g., Rockwell PharmaSuite) is strongly desirable.
You are comfortable working in a dynamic environment that requires participation in a 24x7 on-call rotation to support critical, continuous manufacturing operations.
Good to have: Knowledge of LIMS, Enterprise Service Bus (e.g., Mulesoft, Solace), scripting (e.g., Google Apps Script), BI tools (e.g., Tableau), relational database management systems, and robotic automation.
Good to have: Knowledge about design, implementation, commissioning, qualification/validation, maintenance of systems, Windows Server Administration, SQL Databases, Data Integrity concepts.