About the role
AI summarisedA ServiceNow Platform Engineer in financial services is responsible for designing, implementing, and maintaining ServiceNow solutions tailored to banking and financial institutions. This senior consulting role involves leading implementations, configuring modules, integrating with enterprise systems, and ensuring platform stability and performance. The position requires deep ServiceNow expertise, financial services domain knowledge, and strong stakeholder management skills to deliver scalable, compliant IT service management solutions.
BusinessFull-timeGeneral
Key Responsibilities
- Lead end-to-end ServiceNow implementation projects for financial services clients
- Configure and customize ServiceNow modules including ITSM, ITOM, ITBM, and CSM
- Design and develop workflows, business rules, UI policies, and client scripts
- Integrate ServiceNow with core banking systems, payment gateways, and financial applications
- Perform platform upgrades, patch management, and performance tuning
- Maintain CMDB, service catalog, and knowledge base integrity
- Provide technical guidance and mentorship to junior consultants
- Conduct requirement gathering workshops with business and IT stakeholders
- Develop solution designs aligned with financial services regulatory requirements
- Create and maintain dashboards, reports, and performance metrics
- Ensure compliance with financial industry standards and internal governance
- Manage change, incident, and problem management processes
Requirements
- Minimum 5 years of hands-on ServiceNow administration and development experience
- Proven experience implementing ServiceNow in banking or financial services environments
- Strong knowledge of ITIL processes and ITSM best practices
- Proficiency in JavaScript, GlideAPI, and ServiceNow scripting
- Experience with ServiceNow integrations using REST, SOAP, and MID Server
- Familiarity with financial services regulations (e.g., MAS, GDPR, SOX)
- ServiceNow Certified System Administrator (CSA) or equivalent
- ServiceNow Certified Implementation Specialist (preferred)
- Ability to translate business requirements into technical solutions
- Excellent stakeholder management and communication skills
- Experience working in hybrid or client-site consulting environments
- Knowledge of Agile and Scrum methodologies
- Strong analytical and problem-solving abilities
- Bachelor's degree in Computer Science, Information Technology, or related field