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Changi Airport Group

Title: Assistant Manager/ Senior Associate, Workers' Engagement & Feedback Management

Changi Airport Group
BusinessSingaporeFull-time1 weeks ago
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About the role

AI summarised

This role involves leading worker engagement and feedback management for a large construction project at Changi East. The assistant manager/senior associate will plan engagement activities, manage feedback channels, coordinate with contractors and dormitory operators, and support welfare initiatives to improve workers' wellbeing and on-site experience.

BusinessFull-time7061

Key Responsibilities

  • Plan, organise and facilitate worker engagement activities, and manage safe, open and approachable communication channels for the construction workforce to provide feedback.
  • Build rapport and maintain regular communication with workers in a respectful, empathetic and culturally sensitive manner.
  • Collect, analyse and synthesise workers' feedback related to safety, welfare, and living and working conditions to identify improvement opportunities.
  • Coordinate with relevant stakeholders, including contractors and dormitory operators, to share feedback and track follow‑up actions to closure, with proper documentation for audit purposes.
  • Verify effectiveness of follow‑up actions, including checking back with workers to confirm outcomes where appropriate.
  • Liaise with external stakeholders such as NGOs and government agencies to support outreach initiatives (e.g. welfare talks and engagement activities).
  • Support the planning and execution of welfare initiatives and engagement events to enhance workers' wellbeing.
  • Prepare reports, summaries and presentation materials on engagement outcomes, feedback trends and case status for management review.
  • Perform other duties related to workforce engagement, welfare and community‑building as assigned.

Requirements

  • Degree in any discipline; background in administration, operations or contractor management is preferred.
  • Prior experience managing a construction workforce or a large frontline workforce is an advantage.
  • Strong interpersonal and communication skills, with the ability to engage individuals from diverse backgrounds.
  • Comfortable engaging workers on‑site in an operational environment.
  • Empathetic, patient and approachable, with a genuine interest in workforce wellbeing.
  • Well‑organised and detail‑oriented, with the ability to manage multiple issues and stakeholders concurrently.
  • Able to prepare reports and maintain proper documentation.
  • Self‑driven and able to work independently as well as collaboratively in a team.