About the role
AI summarisedJoin Applied Materials as a Customer Engineer to provide essential installation, maintenance, and technical support for cutting-edge equipment used in manufacturing display and semiconductor chips. This role involves hands-on technical problem-solving, customer collaboration, and mentoring junior team members.
EquipmentOnsiteCustomer Service & Support
Key Responsibilities
- Install, maintain, and upgrade customer equipment
- Apply basic diagnostic techniques to assess equipment and address technical issues with assistance from Senior Field Service Engineers
- Collaborate with customers to understand roadmaps, process flows, inflection points, requirements, and business challenges
- Train and mentor junior Field Service Engineers
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Coordinate and communicate directly with customers
Requirements
- Bachelor's degree, military technical training, field service experience, or trade certification
- 4-7 years of work experience in semiconductor industry or other equipment support industry
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver’s license and ability to obtain a passport if travel is required
- Ability to meet all on-site requirements, including safety and environmental guidelines