About the role
AI summarisedThe Assistant Station Manager supports daily train station operations, including customer service, safety monitoring, equipment maintenance, and incident response. The role involves managing commuter flow, conducting security patrols, performing first-line maintenance on fare collection systems, and assisting during service disruptions. It requires working in rotating shifts and coordinating with maintenance teams and service providers to ensure smooth station operations.
TransportOnsite
Key Responsibilities
- Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
- Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary
- Monitors CCTV and makes necessary Public Announcements
- Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.
- Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
- Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required
- Assists in detrainment of passengers when required
- Provides travel directions for passengers travelling within the train system
- Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal
- Carries out checks on illegally parked or abandoned bicycles or belongings
- Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise
- To liaise with cleaning personnel for station/toilet cleaning
Requirements
- NITEC/Higher NITEC in Engineering discipline
- Able to perform 3 rotating shift work based on a duty roster
- Enjoys communicating with people and is service oriented
- Able to work in a fast-paced and customer-facing environment
- Possesses a service-oriented mindset and pleasant disposition
- Able to multi-task effectively when responding to station operation requirements