About the role
AI summarisedVP1 level role providing L2 support for Global Markets Trading & Risk applications within a banking environment. Responsible for ensuring application stability, incident management, and user support for trading and risk systems.
BusinessFull-timeGeneral
Key Responsibilities
- Provide Level 2 support for Global Markets Trading & Risk applications
- Manage and resolve incidents and service requests within SLA
- Perform root cause analysis and implement preventive measures
- Coordinate with development teams for application fixes and enhancements
- Monitor application health and performance, ensuring high availability
- Participate in change management and release deployment activities
- Create and maintain support documentation and knowledge base
- Support trading desk users during market hours and handle escalations
Requirements
- Strong experience in application support within Global Markets or Investment Banking
- Hands-on experience with trading and risk systems (e.g., Murex, Calypso, Summit, or similar)
- Knowledge of financial products (Fixed Income, FX, Derivatives, etc.)
- Proficiency in SQL and database querying
- Experience with Unix/Linux environments and scripting (Shell, Python)
- Understanding of ITIL framework and incident management processes
- Excellent problem-solving and analytical skills
- Strong communication and stakeholder management abilities
- Ability to work under pressure in a fast-paced trading environment
- Bachelor's degree in Computer Science, Finance, or related field