About the role
AI summarisedThis role is for a Senior Associate/Assistant Manager in Airport Operations Services at Changi Airport, focusing on enhancing the passenger experience through service planning, design, and innovation. The individual will manage service performance metrics, analyze gaps, and collaborate with stakeholders to drive service excellence.
BusinessFull-time6947
Key Responsibilities
- Foster strong, collaborative relationships with internal and external stakeholders to drive and deliver service excellence.
- Own and deliver key service performance metrics, ensuring seamless execution and maintaining Changi's reputation for service excellence.
- Analyse service gaps and opportunities, develop innovative solutions to enhance the passenger experience, and drive continuous improvement.
- Lead and collaborate with cross-functional teams to design and implement service enhancements, ensuring alignment with Changi's strategic objectives.
Requirements
- Good Degree in any discipline.
- At least three (3) years of relevant experience in service design, service planning and/or service development.
- Good written and verbal communication skills, with strong presentation and storytelling skills.
- Proven leadership track record and possess strong people management skills.
- A good team player who is resourceful and able to work independently.
- Ability to multi-task and thrive in a dynamic and fast paced environment.
- Proficiency in data visualization & business intelligence tools (e.g. Tableau, PowerBI).