About the role

AI summarised

Join Applied Materials, a global leader in materials engineering solutions, as a Global Software Support Engineer I. You will provide essential software application and system support for our cutting-edge equipment, helping customers manufacture advanced display and semiconductor chips.

EquipmentOnsiteEngineering

Key Responsibilities

Understand and resolve low-complexity equipment software application and system issues with supervision.
Provide customer software support via the Software Ticketing system.
Assist in analyzing software issues reported on customer tools by field engineers, aligning with group objectives.
Understand and familiarize with equipment software documentation, key customer features, and installation/upgrade instructions.
Research and resolve internal and external application and systems issues.
Create, test, and verify installation/upgrade instructions for product releases.
Provide on-going training to customers regarding technical and systems issues.

Requirements

Bachelor’s degree in Computer Science/IT, Electrical/Electronics, Mechatronics, or related engineering.
Eligible for Fresh graduates.
0-2 years of experience demonstrating conceptual knowledge in a relevant discipline.
Ability to apply general business knowledge gained through education or past experience.
Willingness to undergo company-level trainings and certifications for product knowledge.
Ability to work within standardized procedures to achieve objectives and meet deadlines.