About the role
AI summarisedThe Senior / Supervisor / Associate Executive, Credit Control role focuses on managing credit terms to reduce bad debt exposure by overseeing drivers and corporate accounts, ensuring timely payments, negotiating repayment plans, monitoring aged balances, and reporting delinquent accounts. The role involves preparing daily reports, managing litigation and credit screening, ensuring compliance with financial policies, and supervising external collection agencies. Candidates should have a diploma in a business-related field, at least two years of credit control experience, and strong numerical, organizational, and communication skills, with proficiency in MS Excel and advantage for Mandarin/Malay speakers and Class 3/3A driving license holders.
Key Responsibilities
- Efficient Management of Drivers and Corporate Accounts’ Debts
- Ensure the Key Performance Indicators (KPI) of Credit Control are met
- Monitor and control drivers and corporate client accounts’ outstanding
- Contact customers and send reminders to ensure timely payments
- Negotiate repayment plans with customers and set payment terms and conditions accordingly
- Conduct aged balance review with Superior and follow up review actions
- Report and alert any exceptional and delinquent customers and apply appropriate actions to minimize bad debt
- Administer litigation/credit monitoring and screening process
- Ensure compliance with financial policies and procedures
- Manage and review repossession and external collection agencies’ performance
- Attend to drivers’ queries and appeals relating to Credit Control
Requirements
- Diploma or other equivalent qualification
- Diploma in Business related discipline will be added advantage
- At least 2 years of experience in credit control
- Prior experience in taxi and/or car rental industries is advantageous
- Candidate to possess a valid Class 3/3A Driving License will be an added advantage
- Seek Mandarin/Malay-speaking candidates who are required to serve Mandarin/Malay-speaking clients
- Excellent mathematical ability
- Proficient in MS Office (especially MS Excel Vlookup, Pivot Tables and functions formulas)
- Meticulous and possess strong organising and numerical skills
- Result-oriented and able to work on tight resources and datelines
- Strong negotiation and writing skills
- Excellent team player
- Customer service oriented with good interpersonal and communication skills
- Ability to work in fast pace and dynamic environment