About the role

AI summarised

The AI Adoption & Change Navigator supports global teams in adopting AI tools by providing region-specific assistance, adapting training for cultural relevance, coaching leaders and teams, gathering regional feedback, and fostering communities of practice. This role requires experience in customer success, change management, or user support within international or multicultural environments. Strong emotional intelligence and the ability to build trust across diverse teams are essential.

IDMOnsiteIT

Key Responsibilities

Deliver on-site or time-zone-aligned assistance to global teams throughout and following AI tool implementation
Conduct office hours or clinics during regional work periods to ensure prompt support across locations
Modify training materials and guidance for cultural relevance
Collaborate with the central training team to localize examples and use cases
Provide translations or bilingual support as required
Offer region-specific coaching and training to leaders and teams
Identify and develop local champions who will promote AI adoption and act as key contacts within their sites
Obtain input from international users regarding region-specific challenges such as network access, compliance requirements, language barriers, or varying work practices
Advocate for necessary resources or adjustments to ensure effective and equitable AI tool usage globally
Connect team members and departments across business areas across regions engaged in similar AI initiatives
Establish and support communities of practice to enable the global sharing of success stories and best practices

Requirements

Minimum three years in customer success, user support, change management, or related fields
Proven involvement in international or multicultural environments
Exhibits patience, trust-building, and empathy
Enables effective collaboration and support for diverse teams in AI adoption
Experience launching or managing technology adoption initiatives across multiple countries