About the role

AI summarised

The Executive/Senior Executive, Community Engagement supports the planning and execution of community-focused initiatives such as roadshows, station events, and inclusivity programmes. This role involves managing logistics, coordinating with internal and external stakeholders, handling community feedback, and creating promotional materials to drive engagement. The position requires strong communication, project management, and interpersonal skills, with experience in community relations or corporate communications.

TransportOnsite

Key Responsibilities

Support and coordinate community/commuter engagement programs
Manage and implement community-focused initiatives across the organization
Raise awareness internally and externally about key community matters such as Go-To SMRT, Roadshows, Kindness Seats, and station festivities
Plan and execute community activities, preparing logistics and conducting on-ground recce with grassroots and Ops
Collaborate with cross-functional teams to ensure a unified approach to initiatives such as enhancing station touchpoints
Support and manage community feedback by working closely with the Lead in handling feedback from MPs, Constituency Directors, their offices, and Grassroots
Channel SMRT-related feedback to Customer Relations for processing
Support marketing efforts by creating promotional materials to drive event awareness and community engagement

Requirements

BSc degree in Mass Communication, Public Relations, Marketing, Business or relevant field
1-2 years of experience in community relations, corporate communication and engagement or operations management
Strong written and oral communication skills for liaising with government agencies and/or community organisations
Ability to function at a high level in a team setting or as an individual contributor
Strong interpersonal and analytical skills
Proven project management ability
Strong influencing skills
Resourceful and proactive
Technical skills: Microsoft Excel, PowerPoint, Zoom/Teams workshop style meeting
Strong public presentation skills (advantage)
Skills in photography, video editing, design and/or Photoshop (added advantage)
Good interpersonal and communication skills
Critical thinker and problem-solving skills
Good multitasking skills
Good project management skills
Good time-management skills