About the role

AI summarised

The Product Engineering Manager leads a product support team within KLA's Services Division, overseeing new product introduction, technical support, and product sustaining activities. This role requires strong business acumen, a solid technical background in semiconductor equipment, and proven leadership experience to drive execution excellence and meet customer expectations.

EquipmentFull-timeGeneral

Key Responsibilities

Lead and manage a product support team, ensuring seamless new product introductions and robust technical support.
Collaborate with product teams to influence design and meet service objectives, including uptime, cost of service, and performance delivery.
Provide direction and guidance to the technical support team for both remote and onsite escalation support, ensuring customer tools meet committed uptime and performance standards.
Engage with supply chain, manufacturing engineering, and other organizations to ensure products are supportable and sustainable, driving supportability issues to closure.

Requirements

Strong business acumen and experience in designing or supporting semiconductor equipment.
Solid technical background in related science or engineering fields.
Proven leadership skills with at least 10 years of experience leading a team of design or service engineers in the semiconductor equipment industry.
Minimum of 5 years of direct management experience, preferably with experience managing managers.
Excellent communication and collaboration skills.
Ability to drive initiatives and achieve business goals.
Demonstrates a proactive approach to problem-solving and decision-making.
Exhibits strong organizational and project management skills.
Possesses a customer-centric mindset with a focus on delivering high-quality service.
Is adaptable and able to thrive in a fast-paced, dynamic environment.
Masters/Bachelor's degree in science or engineering
Minimum 6 years of experience in related field
Experience managing engineers or service personnel is required