About the role
AI summarisedThe Train Service Controller (Communications) is responsible for managing public communications during train service disruptions, including developing communication plans, making announcements in English and Mandarin, monitoring social media, and coordinating with external agencies. The role requires working rotating shifts, including weekends and public holidays, to ensure timely updates and alternative travel information are provided to commuters. Candidates should have a diploma, strong interpersonal and communication skills, and the ability to work under pressure in a team environment.
TransportOnsite
Key Responsibilities
- Develop communication plans and communicate to the public via audio and visual means
- Monitor social media and identify trends and potential issues
- Generate fault request to the relevant departments
- Able to perform rotating shifts, including duties on weekends and on public holidays
Requirements
- Diploma in any discipline
- Able to converse and make public train announcements in both English and Mandarin effectively
- Good inter-personal and communication skills
- Able to work independently as well as in a team environment with individuals of diverse backgrounds
- Highly motivated
- Able to work under pressure
- Able to think strategically