About the role
AI summarisedThis is a Manager-level MIS/Business Systems Analyst role within PwC's internal firm services, focusing on the Business Reporting and CRM team. The role bridges business needs with technology solutions, optimizing systems and processes to support strategic objectives in a consultancy professional services environment.
BusinessFull-timeGeneral
Key Responsibilities
- Gather, analyze, and document business requirements from stakeholders across multiple functions.
- Design and implement system solutions that align with business objectives and industry best practices.
- Develop and maintain Management Information Systems (MIS) to support reporting, analytics, and decision-making.
- Collaborate with IT teams and vendors to ensure successful system integration and deployment.
- Conduct gap analysis and recommend process improvements to enhance operational efficiency.
- Provide training and support to end-users on system functionalities and best practices.
- Monitor system performance and troubleshoot issues to ensure optimal functionality.
- Support strategic projects, including digital transformation and process automation initiatives.
Requirements
- Bachelor's degree in Information Systems, Business Administration, or related field.
- Proven experience in Management Information Systems (MIS) and business systems analysis.
- Experience with ERP systems and CRM (e.g. Salesforce) platforms.
- Strong understanding of consultancy professional services industry operations and workflows.
- Proficiency in data analysis, reporting tools, and business intelligence platforms.
- Excellent problem-solving skills and ability to translate business needs into technical solutions.
- Strong communication and stakeholder management skills.
- Familiarity with data visualization tools (e.g., Power BI), advanced Excel skills.
- Experience in Salesforce Administration will be an advantage.