About the role
AI summarisedAs a Director, Account Technologist, you will serve as the customer expert for unusually complex products, driving technical solutions and strategic partnerships with customers in the semiconductor and display industries. This role involves leading complex troubleshooting, defining product strategy alongside clients, and ensuring the successful transfer of cutting-edge technology.
EquipmentOnsiteEngineering
Key Responsibilities
- Resolve unusually complex field process issues using systematic troubleshooting methodologies involving multiple processes.
- Develop mechanisms to communicate technical issues, track progress, and coordinate resources across various business units.
- Apply sound statistical techniques, such as Design of Experiments (DOEs), to quickly determine root causes and action plans.
- Provide oversight for customer demonstrations, including defining conditions and analyzing outcomes.
- Serve as the primary technical expert across a broad range of complex products, influencing product strategy and identifying gaps.
- Interface with customers at key development and manufacturing sites to form strategic partnerships for evaluating new technologies.
- Direct the positioning of new technologies to customers using technical information from business units and making executive-level presentations.
Requirements
- Demonstrated ability to lead through subordinate managers and execute functional business plans.
- Proven ability to negotiate and influence senior executive-level opinions both internally and externally.
- Broad understanding of different systems, theories, and industry practices is required.
- Proven ability to apply commercial awareness to drive operational performance within a business unit context.
- Advanced analytical thought and judgment required for directing the resolution of highly complex business problems.
- Ability to maintain compliance with global standards of business conduct and uphold the highest ethical standards.