Jobfoundry
Jobfoundry
UOB

Mgr Network Support Engineer (Production Support), GIPS

UOB
BusinessCentral Region (City Area)Full-time1 months ago
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About the role

AI summarised

The Network Support Engineer provides L1/L2 production support for enterprise network environments at a leading bank, focusing on VMware NSX and Layer 2/3 networking. The role ensures rapid service restoration, platform stability, and adherence to ITIL processes, with responsibilities including incident triage, troubleshooting, and escalation. Candidates must be willing to participate in a 24x7 on-call rotation.

BusinessFull-timeGeneral

Key Responsibilities

  • Provide L1/L2 production support for network infrastructure with high availability and uptime mandates.
  • Support, maintain, and troubleshoot VMware NSX (NSXT / NSXV) environments.
  • Manage logical switching, routing, DFW, Edge services, NAT, and load balancing in NSX.
  • Configure and troubleshoot LAN/WAN networks including VLANs, TCP/IP, ARP, DNS, DHCP.
  • Work with routing protocols: BGP, OSPF, static routing.
  • Support and troubleshoot firewall technologies (physical and virtual).
  • Work with load balancers such as F5, AVI (NSX ALB), or equivalent.
  • Support network performance tuning, capacity planning, and monitoring.
  • Handle incidents, problems, and change management following ITIL practices.
  • Perform root cause analysis (RCA) and implement preventive measures.
  • Support 24x7 operations as part of an On-Call or shift-based support model.
  • Coordinate with application, system, security, and operations teams during incidents and outages.

Requirements

  • Candidates must be willing to participate in a 24×7 on‑call rotation.