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Micron Technology

Intern - Enterprise SSD Customer Support Engineering

Micron Technology
Integrated Device ManufacturingSingapore, SingaporeFull-time3 days ago
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About the role

AI summarised

Intern role in Enterprise SSD Customer Support Engineering at Micron, a semiconductor memory and storage company. The intern will develop AI-enhanced tools, support customer issue management, and assist with firmware release and failure analysis.

IDMFull-timeSTPG

Key Responsibilities

  • Develop AI‑enhanced tools that streamline CSE workflows and improve issue resolution efficiency.
  • Build strong working relationships with customers, customer-facing teams, and internal SSD engineering groups.
  • Assist with post‑qualification activities, including firmware release processes, firmware management, and customer qualification support.
  • Contribute to failure analysis (FA) for returned materials during high‑volume manufacturing (HVM) stages.
  • Support customer issue management, driving technical problems to closure through analysis, collaboration, and clear communication.

Requirements

  • Currently pursuing a Bachelor's degree in Electronic Engineering or Computer Engineering.
  • Excellent knowledge of system storage and platform ingredients (CPU, Memory, drivers, OS, firmware).
  • Experience with storage interfaces (SATA, SAS, PCIE, NVME) is a plus.
  • Proficiency in C-based programming and Python.
  • Ability to work independently in a fast-paced environment and adapt to change.
  • Strong analytical, problem-solving, and project management skills.
  • Effective oral and written communication skills.
  • Self-motivated and enthusiastic in a dynamic environment.